I am thrilled to share with you that we've released the latest version of Aero (1.7). ??
In this post, I am going to be covering some of the highlights from the release that matter most to you.
Firstly, we'll discuss how you can change the position of the WooCommerce coupon field and the limitation in the previous version.
Next, we'll look at some of the other updates.
Let's get started.
There are 4 major updates to the coupon code field in Aero Checkout. All of these changes will help you:
These updates matter a lot because 8 out of every 100 users cite not being able to find a coupon code as a primary reason for abandonment.
According to Statista, a full 8% of customers cite not being able to find a coupon code as the primary reason for abandoning their cart - opting instead to wait until one shows up and try and find a better deal elsewhere.
Unfortunately, some checkout processes encourage the feeling of missing out. This happens most often when a coupon code search bar is near the checkout. The presence of this field promotes the idea that they are paying too much.
Let's explore the changes.
You can drag the coupon field from the panel on the right to any of the sections you want.
Earlier you only had the option to enable or disable the coupon field. But it always appeared in the cart section.
The biggest disadvantage of being right up there in the cart section was that it was one the first few empty fields that people saw. With the new update, you can put it where it's most optimized for conversions.
Take a look - the coupon field is now placed between the order summary and payment information section:
People will only see this field when they have filled out other details like name, email, shipping etc. They are already in momentum and are much less likely to leave the page on realizing they don't have a coupon.
You can now edit the coupon label and add custom text in the label section.
Now let's understand why you would like to do that.
There will be a high percentage of users on the checkout page who do not have the coupon code.
But on seeing the empty field, they'll feel the need to hunt for it. This thought can drive them away from the page.
But if you specify that it's an optional field, you're basically telling them it's okay to not have the code: Not everyone has it and not every order qualifies for it.
Aero now gives you dynamic merge tags to print the coupon code and coupon value.
You can use these dynamic merge tags to create the display message on success.
Here are a few examples of coupon success message text:
The biggest reason why you should write persuasive success messages is so that people feel compelled to move forward and complete the purchase.
Aero now lets you make the coupon field collapsible. This means only when they click on the blue link, the coupon field will appear in a simple drop down.
This is your way of showing them that it's a completely optional field. The coupon code is an added bonus but it's not a critical component of the purchase.
This is especially useful for price-sensitive, deal-hunting users who don't have a coupon code for your website. You can smartly tuck the empty field so they don't feel they're missing out.
Let's take a look at how high converting websites do it.
Zappos has a multi-step checkout form and the first step is dedicated to the basic details.
After the user has filled out their basic details i.e. name, email, shipping address - the next step is the payment details section.
The empty coupon field is shown at the second step, right below the payment details:
By this time in the purchase journey, the user has entered most of their details and even attached the card for payment. So he has punched in his commitment.
Another brilliant example is from US's top retailer, Office Depot. It comes after the billing details section, take a look:
Notice two conversion-focussed tactics Office Depot has deployed here:
1. They clearly specify the coupon field is optional - They are acknowledging the fact that not everyone has a coupon code and that's okay. It's not a critical component of the purchase.
2. They've made the field collapsible- The user experience backs the micro-copy. Making it collapsible further reinforces that it's an optional field - the field they'll only see when they make some effort. It's definitely not right up there - triggering the fear of missing out.
That's just one of the updates in the latest release of Aero Checkout. Here are a few others:
Read more about these in our changelog here.
If you're using one of the older versions of Aero, then please update to the latest and enjoy the benefit of all the compatibility and features that we've rolled out.
If there's any new feature request that you have, please feel free to raise a support ticket.
We do have a very friendly and helpful support staff that's always rooting for you.