Here are some of our most frequently asked questions. If your question is not listed here, then please contact us
Q1. What's the difference between upsells and one-click upsells?
Upsells, in general, could be pre-purchase upsells. They are suggestions based on what the customer is browsing.
But one-click upsells are strictly time-bound upsell offers that you make after the user has submitted their credit card details for the main order, but before they’re directed to the thank you page.
Q2. Will I lose my initial sale, too, if someone doesn't accept my upsell offer?
No. The upsell offer is not shown until the initial sale is secured.
The payment for the initial sale gets deducted right away, and then the card is tokenized for the next payment, i.e., the upsell offers.
Q3. What do I need to be able to use UpStroke?
UpStroke is an exclusive WooCommerce plugin. You need to have an account in WordPress and WooCommerce activated.
Q4. Do I need a developer or designer to create my upsell pages?
No. This is a huge advantage that UpStroke enjoys over all other One-Click Upsell plugins that exist.
With UpStroke, you get custom pre-built templates that you can edit in Elementor. You can use 10 special widgets to make your upsell page is optimized for conversions as possible.
If you want to build completely custom upsell pages from scratch, you can use Shortcodes to build those as well.
Q5. How is Upstroke able to charge users with a single click?
Upstroke uses your gateway plugin to send a tokenization request. The gateway returns a surrogate value or algorithmically generated number called a “token.” This token is stored in WooCommerce by your gateway plugin.
UpStroke then creates a charge against that token if the buyer accepts an upsell offer.
Note: Upstroke does not store sensitive credit card information; it only triggers the gateway plugin's tokenization process. The process is fully PCI compliant and is built right inside your gateway plugin.
Q6. What if I have a couple of payment gateways, but you've only listed one of them?
If only one of your payment gateways is compatible with UpStroke, UpStroke will automatically trigger the upsell funnel when the payment is made through the one compatible gateway. We’re constantly working on new integrations and will be adding more to the list. You can reach out to us with the payment gateway you use, and we’ll look into it.
Currently, UpStroke is compatible with Stripe, PayPal, PayPal Express Checkout, Square, Authorize.net CIM, Braintree, COD, BACS, Cheque, and more.
Q7. Is UpStroke compatible with variable products?
Yes! UpStroke works well with variable products. This means you can show different product variations on your one-click pages, and your customers can add the variation they like with a single click.